CromX Terms & Conditions

Welcome to CromX! By accessing our website https://www.cromx.shop and placing an order, you agree to these Terms & Conditions. Please read them carefully.

1. Orders & Pricing

• Product Information: We strive to display accurate product descriptions, prices, and images. However, we do not guarantee that all information is error-free.
• Pricing: All prices are in Indian Rupees (INR) and include applicable taxes. Prices are subject to change without prior notice.
• Order Confirmation: Once you place an order, you will receive an order confirmation via email or WhatsApp. This confirmation does not guarantee acceptance of your order.
• Order Cancellation: We reserve the right to cancel any order due to product unavailability, pricing errors, or suspected fraud. In such cases, we will notify you promptly.
• Minimum Order: There is no minimum order value. However, free delivery is applicable on orders above Rs. 499.

2. Delivery & Shipping

• Delivery Timeline: Orders are typically delivered within 3-7 business days from the date of order confirmation, depending on your location.
• Delivery Charges: Free delivery on orders above Rs. 499. For orders below Rs. 499, a delivery charge of Rs. 49 applies.
• Delivery Address: You are responsible for providing accurate and complete delivery address details. We are not liable for delays or failed deliveries due to incorrect address information.
• Delivery Attempts: Our shipping partner will make three (3) delivery attempts. If delivery fails after three attempts, the order will be returned to our warehouse (RTO).
• Non-Delivery: If you do not receive your order within the estimated timeline, please contact us at support@cromx.shop.

3. Returns & Refunds

• Return Window: You can return products within 7 days from the date of delivery.
• Conditions: Items must be unused, in original packaging, and with all tags intact.
• Non-Returnable Items: Customized products, perishable goods, hygiene products (underwear, socks), and digital products are not eligible for return.
• Return Process: Contact us at support@cromx.shop with your order ID and reason for return. We will guide you through the process.
• Refunds: Refunds are processed within 5-7 business days after we receive the returned item. Refunds are issued via bank transfer / account credit.
• Return Shipping: Return shipping charges are borne by the customer, unless the product is defective or damaged.

4. Payment Methods

• Cash on Delivery (COD): We currently accept Cash on Delivery as the primary payment method. You pay when you receive your order.
• Payment Security: We do not store any payment information. All payments are handled securely through our payment partners.
• COD Rejection: If you reject delivery of a COD order without valid reason, we reserve the right to restrict future orders.

5. Account & Guest Checkout

• Guest Checkout: You do not need to create an account to place an order. Guest checkout is available.
• Account Creation: If you choose to create an account, you are responsible for maintaining the confidentiality of your account credentials.
• Account Termination: We reserve the right to suspend or terminate accounts that violate these Terms & Conditions.

6. Intellectual Property

• Ownership: All content on our website, including text, images, logos, and trademarks, is the property of CromX or its licensors and is protected by copyright laws.
• Restrictions: You may not reproduce, distribute, or use any content from our website without prior written consent.

7. Limitation of Liability

• As-Is Basis: Our website and products are provided on an "as-is" and "as-available" basis. We do not make any warranties, express or implied, regarding the accuracy, reliability, or availability of our services.
• Limitation: To the maximum extent permitted by law, CromX shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
• Maximum Liability: Our total liability to you shall not exceed the total amount paid by you for the product in question.

8. Prohibited Activities

You agree not to engage in any of the following activities:

• Violating any applicable laws or regulations.
• Interfering with the security or integrity of our website.
• Submitting false or misleading information.
• Attempting to reverse-engineer or exploit our systems.
• Engaging in fraudulent or deceptive practices.

9. Governing Law & Dispute Resolution

• Governing Law: These Terms & Conditions are governed by and construed in accordance with the laws of India.
• Jurisdiction: Any disputes arising under these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
• Dispute Resolution: We encourage you to contact us first to resolve any issues amicably. If unresolved, disputes will be resolved through binding arbitration in accordance with Indian laws.

10. Grievance Officer

If you have any complaints or concerns regarding our services, please contact our Grievance Officer:

• Name: [Your Full Name]
• Email: support@cromx.shop
• Response Time: We aim to resolve all grievances within 7 business days.

11. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website constitutes acceptance of the revised terms.

12. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please contact us:

• Email: cromxshop@gmail.com
• Phone: +91 98765 43210
• Address: [32 sai krupa society surat gujarat]

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